Returns and Exchanges

• DermaQuest must approve all returns or exchanges. Customer Service can assist in processing a return or exchange.
• Unauthorized returns and exchanges will be returned at the customer's expense.
  
• Shipping and handling charges are non-refundable.
• If an order is received with a damaged, defective or incorrect item, DermaQuest must be notified within 7 days of delivery. A picture of the item is required for replacement.
• Refunds can only be issued to the original payment method or a credit card.
• Promotional and/or free items must be returned with the product they were offered with in order for a full refund or exchange to be accepted.

Business to Business (B2B) Returns/Exchanges

• DermaQuest does not provide returns or exchanges for resellers.

Direct to Consumer (D2C) Returns/Exchanges

• DermaQuest is not responsible for orders placed through a third party. Returns or exchanges must be handled through the original point of purchase.

Contraindications, Allergies and Reactions

• Product Contraindications, Pregnancy and Allergen Information
• Business to Business Orders (B2B)
  
  • In the event of a client allergy or reaction, please complete the Customer Reaction Form with reaction information, product batch ID and images to info@dermaessentials.se. DermaQuest will offer a full refund, credit or product replacement upon receipt of the product.

How to Return an Item for a Claim

Please contact DermaQuest to obtain a Return Material Authorization (RMA) number and return shipping instructions before returning any item. All returns must have an RMA number to be accepted.

Full customization allows a trained DermaQuest professional to create a treatment journey for each client using intelligent treatment solutions that cater to any combination of skin type, skin condition and Fitzpatrick profile.

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